Shipping policy

Shipping Policy

Last updated: August 10, 2026

Thank you for shopping with Sanilogica. This Shipping Policy explains where we ship, estimated delivery times, tracking, customs, and what to do if there is a problem with your delivery.

Sanilogica is operated by Brewmaster Trading LLC.

Shipping Destinations

Sanilogica ships to destinations made available during checkout.

Available shipping options, estimated delivery times, and any applicable shipping charges will be displayed before you complete your purchase.

We may change, restrict, or discontinue shipping to certain destinations where necessary due to carrier availability, legal restrictions, operational limitations, or other circumstances.

Order Processing

After your order is confirmed, it will be prepared for shipment.

Processing time is separate from the estimated delivery time shown after dispatch.

You will receive a shipping confirmation email once your order has been dispatched.

Orders containing multiple products may occasionally be fulfilled separately and arrive in more than one package. If this happens, you may receive separate tracking information for each shipment.

Estimated Delivery Times

Most Sanilogica orders arrive within approximately 5–10 business days after dispatch.

In some circumstances, delivery may take up to 12 business days or longer because of factors including:

Carrier delays
Customs or import processing
Local delivery conditions
Public holidays
Severe weather
High seasonal order volumes
Transportation disruptions
Other circumstances outside our reasonable control

Business days generally do not include weekends or public holidays.

All delivery times shown on our website or communicated after purchase are estimates rather than guaranteed delivery dates, unless we expressly state otherwise.

Nothing in this section limits any delivery rights you may have under applicable consumer law.

Tracking Your Order

When tracking is available, we will provide a tracking number or tracking link after your order has shipped.

Please allow some time after receiving your shipping confirmation for tracking information to become active.

Depending on the fulfillment location, destination, and carrier handling your order, your tracking page or carrier information may differ from those typically used by domestic retailers.

Your order may also be transferred between carriers during international or last-mile delivery.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete payment.

From time to time, Sanilogica may offer promotional shipping rates or free shipping.

Such promotions may be limited by:

Minimum order value
Destination
Product eligibility
Promotion dates
Other conditions stated with the offer

Customs, Duties and Import Charges

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless expressly stated otherwise during checkout, such charges are the responsibility of the recipient.

Sanilogica does not control customs authorities or the amounts they may charge.

Customs clearance may also cause additional delivery delays.

Where taxes, duties, or other charges are collected directly by Sanilogica at checkout, this will be indicated as part of the transaction.

Incorrect or Incomplete Shipping Addresses

Please check your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at support@sanilogica.com.

We will make reasonable efforts to help correct the address before shipment, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply if the package must be resent.

This does not apply where the delivery problem was caused by an error on our part.

Delayed Orders

Occasional shipping delays may occur.

If your order has not arrived within 12 business days after dispatch, please contact us at support@sanilogica.com and include your order number.

We will review the available tracking information and assist with determining the status of your shipment.

A tracking delay does not necessarily mean that a package has been lost.

Lost Packages

If tracking information suggests that your package may have been lost in transit, contact us at support@sanilogica.com.

Please provide your order number and any relevant tracking information.

We may need to investigate the shipment with the applicable carrier or logistics provider before confirming the appropriate resolution.

Where a shipment is confirmed as lost, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

Damaged Packages or Products

Please inspect your package and products after delivery.

If your order arrives damaged, contact us as soon as reasonably possible at support@sanilogica.com.

Please include:

Your order number
A description of the damage
Photographs or video showing the damaged product
Photographs of the outer packaging where relevant

This information helps us investigate the issue and determine the appropriate resolution.

Please do not discard damaged packaging until we have reviewed your request, as the carrier may require supporting evidence.

Packages Marked as Delivered

If tracking shows your order as delivered but you cannot locate it, we recommend that you:

Check around your delivery location, including entrances and designated safe places.
Check with members of your household.
Check with reception, concierge, building management, or neighbours where appropriate.
Review any delivery photograph or carrier notification.
Allow up to 48 hours, as some carriers may occasionally update tracking shortly before the parcel is physically delivered.

If you still cannot locate your order, contact us at support@sanilogica.com with your order number.

We will help review the available delivery information and determine appropriate next steps.

Refused or Unclaimed Deliveries

If a shipment is refused, not collected, or returned to sender because the carrier could not complete delivery, please contact us.

Any refund or reshipment will depend on the circumstances of the order and applicable law.

Where permitted by law, original shipping costs, return-to-sender charges, or additional reshipping costs may be deducted or charged if the delivery failure resulted from circumstances attributable to the customer, such as an incorrect address or failure to collect the package.

Returns and Refunds

Shipping and delivery issues are separate from voluntary product returns.

For information about returning a product, eligibility requirements, and refunds, please review our Return & Refund Policy:

/policies/refund-policy

Nothing in this Shipping Policy limits your rights relating to products that are defective, damaged, not as described, or otherwise protected under applicable consumer law.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, delivery destinations, fulfillment processes, or legal requirements.

The latest version will always be published on this page with its updated revision date.