Refund policy

Return & Refund Policy

At Sanilogica, we want you to feel confident in your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition in which you received it
Be unused and undamaged
Include all original accessories, components, manuals, and packaging
Include your receipt or other proof of purchase

For hygiene and safety reasons, certain personal care and beauty products may only be eligible for return if they have not been used or opened, unless the product is defective, damaged, or incorrect.

How to Start a Return

To request a return, contact us at support@sanilogica.com before sending your item back.

Please include:

Your order number
The email address used for your order
The reason for your return
Photos or videos if the product is damaged, defective, or incorrect

If your return is accepted, we will provide instructions explaining how and where to send your package.

Unless we specifically instruct you otherwise, returns should be sent to:

Brewmaster Trading LLC / Sanilogica
651 N BROAD ST STE 205
MIDDLETOWN, DE 19709
United States

Do not send products back without contacting us first. Items returned without prior authorization may not be accepted or refunded.

For questions regarding a return, contact us at:

Email: support@sanilogica.com
Phone: +1 312-296-3409

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product is defective, damaged during delivery, or you receive the wrong item, contact us as soon as possible at support@sanilogica.com so we can evaluate the issue and make it right.

Please include your order number and, where possible, photos or videos showing the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, health, or safety reasons once opened or used.

This may include personal care and beauty products that come into direct contact with the skin.

However, this restriction does not affect your rights if an item arrives damaged, defective, faulty, or materially different from what you ordered.

We also cannot accept returns of:

Gift cards
Personalized or custom-made products, where applicable
Items specifically marked as final sale, where permitted by applicable law

Please contact us at support@sanilogica.com if you are unsure whether your item is eligible for return.

Sale Items

Unless an item is specifically marked Final Sale, products purchased during a promotion or at a discounted price remain subject to our standard return policy where required by applicable law.

Exchanges

We do not currently process direct exchanges.

The fastest way to receive a different product is to return your original item, and once your return has been accepted, place a separate order for the replacement product.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process your refund. Your bank, credit card provider, or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at support@sanilogica.com.

Return Shipping Costs

If the product is damaged, defective, or incorrect due to an error on our part, we will provide appropriate return instructions and, where applicable, cover the cost of return shipping.

For other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law or confirmed by us as part of the return authorization.